Resolving Login Problems

Verify Username and Password

If you are encountering difficulties signing in to your palmEM account, first ensure that you are using the correct username and password. Passwords are case-sensitive, so check for any inadvertent capitalization or lower-case errors.

Password Recovery

If you’ve forgotten your password, tap ‘Forgot Password’ on the Sign In screen. This option will send a link to your email where you can reset your password.

Alternate Sign-In Options

If you’re unable to recall your palmEM account information or you’ve forgotten your password, you can use ‘Sign in with Apple’ or ‘Sign in with Google’. This option is available even if your original account was set up using an email and password.

These alternative sign-in methods offer a streamlined and efficient way to access your account.

Check Internet Connection

Ensure your device has an active internet connection, as this is necessary for verifying your account details during the login process.

App Updates and Reinstallation

Sometimes, login issues can be related to outdated app versions. Check if there’s an update available for palmEM in your app store and update if necessary.

If problems persist even after updating, consider uninstalling and then reinstalling the app. This can resolve issues caused by corrupted app data. 


Contacting Support 
If the solutions provided above do not resolve your issue, or you are facing a problem not listed here, please contact our dedicated palmEM support team. Please provide as much detail as possible about the issue, including any error messages and the steps leading up to the problem, which will help us in diagnosing and resolving it.

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