Common Issues & Troubleshooting
Tips for resolving problems and how to get help if something isn't working
Most users experience a smooth and stable experience with palmER AI Suite. However, if something isn't working as expected, here's how to troubleshoot and where to get help.
🧪 No Known Platform-Wide Issues
At this time, there are no known recurring technical issues affecting the platform. That said, minor issues like AI response delays, UI glitches, or unexpected output can sometimes occur.
🛠️ General Troubleshooting Tips
Try these steps first if something doesn't seem right:
-
Refresh the page
Especially if content freezes or doesn't load properly -
Log out and back in
This often clears up session-related quirks -
Fully close and reopen your browser
Not just the tab. Completely quit and relaunch your browser to clear memory or session issues -
Disable browser extensions and pop-up blockers
Particularly ad blockers or privacy tools that may interfere -
Clear your browser cache and cookies
Corrupted or outdated cache can cause blank screens or login issues -
Use an Incognito/Private window
This bypasses cached data and disables extensions by default -
Try a different browser or device
Helps determine if the issue is device- or browser-specific -
Switch to a different network (e.g. mobile hotspot)
Useful if your usual network has security restrictions or DNS issues
🌐 Check AI Provider Status
If AI responses are unusually slow or unavailable, the issue may be upstream with our AI providers. You can check their real-time status here:
We also post platform updates and service notices here:
📞 Need Help?
We're here for you. If you've tried the above and still need assistance:
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Use the in-app menu
Click your email in the bottom-left corner and select Contact Us -
Or visit our support page
https://www.palm-er.com/site/contact/
When contacting us, it helps to include:
- What you were trying to do
- Any error messages or behavior observed
- Your device and browser
- Your account email (if applicable)
✅ We're on It
We promptly review all support requests and aim to respond as quickly as possible. Thank you for helping us improve your experience with palmER AI Suite.